Rating Configuration

Define 'Low' vs 'High' rating

Ratings from 1 to {threshold} stars will be considered low, while ratings from {high} to 5 stars will be considered high.

Low 1-3 ⭐

High 4-5 ⭐

Action for low ratings (1 to {threshold} stars):

Action for high ratings ({high} to 5 stars):

Text Customization

The fields shown depend on the actions selected above. If you leave a field empty, the system default text will be used.

Initial Question (on Opinion Page):

This is the main question your customers will see. You can use [Business Name] as a placeholder.

Preview: How was your experience with [Business Name]?

Thank You Message (after positive opinion):

Message shown when a customer leaves a positive rating ({high}-5 stars).

Preview: We're glad to know you had a good experience.

Google Invitation Text:

Message that invites the customer to leave a review on Google after giving positive feedback.

Preview: You would greatly help other customers if you share your experience on Google. Would you like to leave a review?

Alternative Feedback Button Text:

Text for the button that allows customers to give internal feedback instead of going to Google.

Button preview:

Message for Low Ratings:

Message shown when a customer leaves a low rating (1-{threshold} stars).

Preview: We're sorry your experience wasn't satisfactory. We'd like to know more details so we can improve.

Internal Form Prompt (low ratings):

Text that accompanies the detailed feedback form for low ratings.

Preview: Please tell us what we can improve.

Internal Form Prompt (high ratings):

Text that accompanies the detailed feedback form for high ratings (when they choose internal feedback).

Preview: We'd love to know more details about your experience.